We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.
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Family of Michael Mason September 5, 2020 Thank you Kristan and Bob for your compassion and professionalism while we made arrangements when Mike was in Hospice and after he passed away. The cremation was completed in perfect timing for the service at our church. We’re so glad you were there for us during this most difficult time.Barbara Mason October 25, 2020
the people at Grace Funeral and cremation services were absolutely wonderful to myself and my family. they had done a cremation and memorial in 2016 for my husband. and again in 2019 for my mother in law. they were so caring and professional. everything was explained beautifully with empathy.Kristen listened when we spoke about our loved ones and created a beautiful eulogy both times. I was so blessed to have met Kristen. If i were still in illinois when i passed i would definitely want Kristen to take care of me. She is such a blessing. Thank you for everythingbrenda edwards April 15, 2019
Kristan and Bob are wonderful people. My kids and I cannot thank them enough for how they cared about my beloved husband and us. They were so compassionate- we did not know where to start when he died. These wonderful people walked into our lives on our darkest days, and truly made us feel at home and welcome. They went above and beyond in order to accommodate our wishes and we are truly grateful for these beautiful people.Gitana Tamaskauskaite November 28, 2018
"I can't think of anything you could have done to make it better than it was. You're both special people to truly care about people you don't even know. Thanks so much for everything."The Family of Ron Bannister June 15, 2010
"Saying thank you is not enough for what you have done for us. We thank you from the bottom of our hearts. God has filled you with compassion, love, understanding - his love shines in you both. Thank you again." - Pat ScottPat Scott June 07, 2011
"Bob and Kristan were truly amazing, they were so helpful, caring, professional and personable. My father's service was perfect. Kristan took some old photos of my father and made a beautiful slide show. Planning everything seemed overwhelming at first, but Kristan helped us step by step with everything we needed to do, and made sure all the details were covered. She even kept my toddlers occupied on the day of the service, so I could talk to relatives before the service."Dunja Simms July 15, 2011
"Thank you again for all you did for me. The way you lovingly took my hand and guided me through every single detail. It was all so beautifully done and was the perfect tribute to a great man."Jean Miller March 01, 2012
Kristen & Bob did an amazing job for our family upon the death of my Dad on January 3, 2020. Their professionalism, compassion, promptness as Dad died in the hospital, and their patience in working with a very large, picky family as we wanted to make sure Dad would not have been disappointed with any of the events that unfolded between the evening visitation that resulted in a very large but steady flow of people, to the visitation that was held prior to service, to helping us coordinate a processional that required a couple of short detours that allowed him to go for his last ride past a couple of his favorite places, to the burial site in which Dad received military rights. It went off flawless and we are forever grateful! And not to mention, it was day 4 & 5 that services were held and Bob did a fantastic job cosmetically as Dad looked no differently than he did the day he died. We highly recommend them!Sue Diesner February 28, 2020
Kristen was so sweet and compassionate when helping us prepare for my husbands funeral. She patiently helped us as we made decisions always had words of comfort. Their professionalism in dealing with my husbands remains was also very comforting. Letting us know exactaly what would happen and where he would be. Thank you for helping to make this process as painless as possible.The Family of Joey McLeod March 27, 2019
"Thank you so much for your kind and gentle professionalism. Your gracious listening and attention to each of us has helped us so much as we go though this."Jill Eklund February 09, 2010
Bob and Kristan are amazing. When I called to start making arrangements for my brother while he was in hospice, they answered all my questions and concerns immediately and with compassion. By the time I hung up from the first call, I knew that they would be the ones handling my brother's service. I made the right choice. When the time came, they both came to our home and were more like family coming to say goodbye to Richard instead of funeral directors. They worked with the hospice nurse in getting him ready to leave and then gave us time for final goodbyes. They handled him with compassion, dignity and care. I felt they would have done the same if it was one of their family members. Over the next few days, we went to the office to make final arrangements and were very pleased with the funeral home itself. It was more like being in someone's living room than a "funeral home". It was very comforting. I can not say enough good things about them, I know my family will be using them for generations to come."Linda Fair-York October 20, 2010
"Thank you again for your help with Richie's funeral. You were such a comfort. I have to laugh at myself. The old school teacher in me came out when I questioned about the pall bearers. I am so used to making sure of everything that I forgot how efficient you are. Bob kindly said, "I'll take care of it." - and he did!. You took care of everything perfectly. Thanks more than you know.Pat Hole July 05, 2011
"Kristan and Bob are simply the best, most caring people. Without their help and direction, I simply would have been clueless. With the unexpected death of my beloved brother, I was simply a total wreck. Kristan helped me with so much, and showed sincere caring and compassion!! Having never had a loved one pass away and arrange a funeral it was overwhelming, my very good friend directed me to Grace and I and my family couldn't have been more pleased with all they did. Everything was beautifully organized and so much compassion was shown. There were no hidden prices, they were straightforward, which was greatly appreciated. I would highly recommend Bob and Kristan, and never go elsewhere. Thank you from the bottom of my heart and from my family, you went above and beyond, thank you, thank you, thank you!!!!!!!!"Michele Holsker July 15, 2011